Nexus Fit AI Support

We're here to help.

Need help with Nexus Fit AI? Find answers to common questions below or contact our support team.

nexusfitai@gmail.com

1. Getting Started

How do I start using Nexus Fit AI?: Create an account with your email, complete the short onboarding (age, height, weight, goal and training days), and your personalised plan is generated instantly.
Do I need equipment?: No. The AI coach adapts every session to what you have available, from bodyweight-only workouts at home to full gym equipment.
Which languages are supported?: The app is available in English, Arabic, German, Turkish, Kurmanji, Sorani and Zazaki. You can switch language anytime from the selector at the top of the screen.

2. Account & Profile

How do I update my profile data?: Open Profile and edit your weight, height, goal or training days. The coach recalculates your plan and calorie targets automatically.
I forgot my password.: On the sign-in screen choose the password reset option and follow the link sent to your email address.
Can I sign in with Apple or Google instead of a password?: Yes. The sign-in screen offers Sign in with Apple and Continue with Google alongside email and password. If you already have an account, sign in the way you originally registered, then open Profile → "Sign-in methods" and link Apple or Google to that same account — this keeps all your data and your subscription and avoids creating a second account.
What does Apple's Hide My Email do to my account?: If you choose Hide My Email, Apple gives us a private relay address instead of your real one. It works exactly like a normal address for your account. Because it differs from the email you may have used before, signing in with it creates a separate account — link Apple from your profile instead if you already have one.
How do I delete my account?: Go to Profile → Danger zone → "Delete account". This permanently removes your profile, training logs, meals and weight history. The action cannot be undone.

3. Training & AI Coach

How does the camera form check work?: Open an exercise and tap the camera button. Motion tracking runs entirely on your device to analyse your movement and give live form feedback. Video is never uploaded.
Can I change my workout plan?: Yes. Ask the AI coach for a different split, fewer training days or an alternative exercise and the plan updates for you.
The coach gives an answer I do not understand.: Ask a follow-up question in your own language. The coach keeps the context of your profile and previous messages.

4. Nutrition & Food Tracking

How do I log a meal?: Open Scan and take a photo of your meal. The AI estimates calories and macros, and you can adjust the portion before saving.
How accurate are the calorie estimates?: Photo-based estimates are approximations intended for tracking trends. For precision, edit the portion size or enter the values manually.
Can I track water and weight?: Yes, both are logged from the dashboard and feed into your progress charts.

5. Technical Support

The camera or microphone does not work.: Check that Nexus Fit AI has camera and microphone permission in your device settings, then fully close and reopen the app.
The app is slow or a screen is blank.: Reload the app, make sure you are on the latest version, and check your internet connection. If it persists, contact us with your device model and the screen affected.
Voice playback is silent.: Make sure your device is not in silent mode and the volume is up. Some browsers require you to tap the screen once before audio can play.

6. Subscriptions & Billing

How do I manage or cancel my subscription?: Subscriptions purchased in the app are handled by Apple or Google. On iPhone/iPad: Settings → your name → Subscriptions. On Android: Google Play → Profile → Payments & subscriptions → Subscriptions. Cancel at least 24 hours before the renewal date.
How do refunds work?: Purchases made through the App Store are refunded by Apple only, via reportaproblem.apple.com. Google Play purchases are handled at play.google.com/store/account/subscriptions. We cannot issue or guarantee store refunds on Apple's or Google's behalf.
I subscribed but premium is locked.: Open the paywall screen and tap "Restore purchases" while signed in with the same store account used for the purchase. If it stays locked, contact support.

7. Privacy & Data

What data does Nexus Fit AI store?: Your account details and the profile, training, nutrition and progress data you enter. Every record is protected by row-level security so only your account can read it.
Are my camera sessions recorded?: No. Form-check analysis runs on your device in real time and no video is stored or transmitted.
Where can I read the full policy?: The complete Privacy Policy and Terms of Use are available on our legal page, linked below.

Read the Privacy Policy →

8. Contact Support

Write to us at nexusfitai@gmail.com or use the form below — it opens your email app with the message ready to send to our support inbox. We aim to respond to support requests as soon as possible.