We offer a 14-day money-back guarantee on all NexusFit AI subscriptions. If you're not satisfied, you can request a full refund within 14 days of your purchase date.
You may request a full refund within 14 days of your first payment or any renewal. After this window, no refund is issued for the current period; access continues until the end of the paid cycle.
All refunds are processed by Paddle.com as our Merchant of Record. You can request a refund directly via the customer portal at https://paddle.net or email us and we will forward the request to Paddle within 24 hours.
Once approved, the refunded amount appears on the original payment method within 5–10 business days, depending on your bank or card provider.
This policy does not apply to abuse, violations of the Terms of Service, or repeated refund requests after full use of the features. Paddle retains final discretion under its own policies.
You can cancel your subscription anytime through account settings or the Paddle portal. Cancellation stops automatic renewal but is not the same as a refund request.
Last updated: July 2026